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Resolving "ReCaptcha Solving Failed: Account Has Zero or Negative Balance"

This guide addresses the common error message account has zero or negative balance that occurs during ReCaptcha solving with CaptchaAI. The issue typically indicates that your available threads are fully utilized and no free slots are available for additional requests.

Understanding the Error​

When using CaptchaAI, your subscription plan determines the number of threads you can utilize concurrently.

  • What Are Threads?
    Threads represent the number of captchas that can be solved simultaneously. For example, a plan with 15 threads allows you to process 15 captchas at the same time.

  • Why Does the Error Occur?
    If all your threads are actively solving captchas and you submit an additional request, the system cannot process it until a thread becomes available. This results in the error message:
    account has zero or negative balance.

How to Resolve the Issue​

Follow these steps to avoid or fix the issue:

1. Manage Your Thread Usage​

  • Ensure you monitor your active threads and avoid exceeding the thread limit set by your subscription.
  • Use the Thread Usage Monitoring Tool to keep track of active threads in real time.

2. Upgrade Your Subscription​

If your operations require more concurrent threads, consider upgrading your subscription.

3. Optimize Thread Allocation​

Calculate the appropriate number of threads needed for your workload.

For more information on thread management and subscription options, check these helpful articles:

🛠 Pro Tip: Avoid sending additional captcha requests when all threads are in use. Wait for ongoing processes to complete or upgrade your plan for higher capacity.

If you still experience issues, feel free to contact CaptchaAI Support for personalized assistance.

Now you can manage your threads effectively and avoid interruptions while solving captchas with CaptchaAI.