Skip to main content

Resolving ERROR_WRONG_USER_KEY

The ERROR_WRONG_USER_KEY message typically indicates one of two possible issues: an incorrect API key or an inactive subscription. This guide will help you identify and resolve the issue quickly.

Case 1: Incorrect API Key​

This error often occurs when the wrong API key is used in your software. Follow these steps to verify and update your API key:

  1. Navigate to Your Dashboard:

    • Log into your CaptchaAI account and go to the dashboard.
    • Check your subscription details and the number of threads available.

    Dashboard Overview

  2. Retrieve Your API Key:

    • Click on the API Key section in the dashboard.
    • Copy your API key.

    API Key Section

  3. Update Your Software:

    • Paste the correct API key into your software's CaptchaAI settings.

💡 Tip: Check out the Getting Started Guide for more details on using your API key.

Case 2: Inactive Subscription​

This error may also indicate that your account has no active subscription. To verify:

  1. Check Your Threads:

    • Log into your dashboard and verify the number of threads available. If it shows "0," you have no active subscription.

    Threads Check

  2. Subscribe to a Plan:

    • Go to the Home Page and select a subscription plan.
    • Pay using PayPal or your account balance.

    Subscription Options

  3. Reactivate Your Account:

    • Once subscribed, threads will become available in your dashboard.

📘 For detailed instructions, refer to the Getting Started Guide.

Still Need Help?​

If you're still encountering issues after following these steps, contact CaptchaAI Support for further assistance.